LOS ANGELES, Sept. 24, 2012 /PRNewswire/ -- Southern California Gas Co.
(SoCalGas) has earned the top customer satisfaction ranking
among large natural gas utilities in the Western United
States, according to the J.D. Power and Associates 2012 Gas
Utility Residential Customer Satisfaction Study(SM)
The study, which was fielded between September 2011 and
July 2012, is based on a random survey of U.S. residential
natural gas utility customers.
"This recognition by J.D. Power and Associates is a
tribute to our employees who go the extra mile to provide
outstanding service to our customers," said Anne Shen
Smith, chairman and chief executive officer for SoCalGas.
"Because of our employees' dedication, SoCalGas
has a long-standing reputation of providing safe, reliable
and affordable service to the communities we serve.
This shows that our customers recognize that our motto,
'Glad to be of service,' is backed up by our
In the study, SoCalGas received a customer-satisfaction
score of 678, the highest score among the 9 large utilities
ranked in the western region and third in the United
States. The scores for each utility are based on six
factors: billing and payment; price; corporate citizenship;
communications; customer service; and field service.
About Southern California Gas Co. Southern California Gas
Co. has been delivering clean, safe and reliable
natural gas to its customers for more than 140 years.
It is the nation's largest natural gas distribution
utility, providing service to 20.9 million consumers
connected through nearly 5.8 million meters in more than
500 communities. The company's service territory
encompasses approximately 20,000 square miles throughout
central and Southern California, from Visalia to the
Mexican border. SoCalGas is a regulated subsidiary of
Sempra Energy (NYSE: SRE).