Library passes survey with flying colours

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Some dread going to libraries, unaware of who to ask for help or where to look for information.

Fortunately, this is not the case for CQUniversity's library, a recent survey highlighting its success in meeting student needs.

The Library reported a 4% increase in overall satisfaction to 86% in what was its sixth Library Client Satisfaction Survey.

The survey is undertaken by 40 university libraries across Australia and New Zealand, and included a responding total of 790 staff and students from all of CQUniversity's campuses, including those studying by distance education.

Library Director Graham Black says the CQUniversity has achieved some outstanding results.

Bundaberg student James Webb was the winner of a Kindle Touch e-reader for his participation in the survey

"In a first for university libraries, CQUniversity Library has set new benchmarks for overall satisfaction and for each of the best practice categories - staff, service delivery, facilities and equipment, information resources and communication" he said.

"The results were pretty consistent across all libraries. This truly reflects the tremendous commitment by library staff on all campuses in working with students and staff with their scholarly information needs".

The results come after online innovations and significant improvements, particularly in Brisbane, Mackay and Rockhampton.

Standout categories for the Library included a whopping 94.5% for library staff, and 84.3% for information resources, service delivery and communication.

Yet despite these impressive results, Graham is striving to do better next time around.

"The survey not only highlighted our strengths but it also highlighted where we can improve.  We'll be working on these to make sure we perform even higher next time" he said.