Some dread going to libraries, unaware of who to ask for
help or where to look for information.
Fortunately, this is not the case for CQUniversity's
library, a recent survey highlighting its success in
meeting student needs.
The Library reported a 4% increase in overall satisfaction
to 86% in what was its sixth Library Client Satisfaction
The survey is undertaken by 40 university libraries across
Australia and New Zealand, and included a
responding total of 790 staff and students from
all of CQUniversity's campuses, including those
studying by distance education.
Library Director Graham Black says the CQUniversity has
achieved some outstanding results.
Bundaberg student James Webb was the winner of a Kindle
Touch e-reader for his participation in the survey
"In a first for university libraries, CQUniversity
Library has set new benchmarks for overall satisfaction and
for each of the best practice categories - staff, service
delivery, facilities and equipment, information resources
and communication" he said.
"The results were pretty consistent across all
libraries. This truly reflects the tremendous commitment by
library staff on all campuses in working with students and
staff with their scholarly information needs".
The results come after online innovations and significant
improvements, particularly in Brisbane, Mackay and
Standout categories for the Library included a whopping
94.5% for library staff, and 84.3% for information
resources, service delivery and communication.
Yet despite these impressive results, Graham is striving to
do better next time around.
"The survey not only highlighted our strengths but it
also highlighted where we can improve. We'll be
working on these to make sure we perform even higher next
time" he said.