Xerox is expanding its retail services portfolio with the acquisition of Restaurant Technology Services, LLC (RTS) from McDonald's Corporation.
RTS provides service desk support through more than 600 employees, who assist more than 17,000 McDonald's restaurants located in the U.S., United Kingdom, Ireland and China by resolving technical issues related to point-of-sale equipment, kitchen video devices, and "cashless" credit card processing devices.
"This transaction demonstrates McDonald's commitment to focus on better serving our customers by leveraging Xerox's expertise and global capabilities to provide greater support to McDonald's restaurants," said Dave Weick, chief information officer of McDonald's Corporation.
"Xerox's behind-the-scenes capabilities will make it possible for McDonald's and its independent owner-operators in several key markets to focus on their customers," said Kevin Kyser, chief operating officer of Xerox's IT outsourcing business. "With this acquisition, we're expanding our support for McDonald's globally while adding key retail services capabilities."
Xerox's IT services group currently responds to more than 1.5 million calls every month and was recently recognized for its leadership capabilities by analyst firm Gartner in its annual Magic Quadrant report, which evaluates IT help desk providers in key categories, including problem management and resolution.