ROSELAND, New Jersey -- November 19, 2012 -- ADP®, a leading global provider of Human Capital Management (HCM) services, today announced that it has been recognized as a 'Leader' in worldwide human resources business process outsourcing (HR BPO) by International Data Corporation (IDC).
The newly released IDC MarketScape: Worldwide HR BPO 2012 Vendor Analysis (IDC #237630, November 2012) describes ADP as "the largest supplier of HR BPO services, with many areas of strength including global reach, reputation, viability and sustained affordability." ADP's scoring on the strategies axis of the report, which measures pace of innovation, customer service and portfolio strategy among other variables, exceeded all other vendors. To download a free copy of the IDC MarketScape report, click here: http://www.adp.com/adp_solutions/analyst-reports/idc-bpo/index.aspx
"Once again, ADP is a market Leader in our analysis, with over three million client lives served for processes including recruitment process outsourcing (RPO), HR, benefits and payroll," said Lisa Rowan, research vice president, Talent Management and HR Services, IDC.
In naming ADP as a Leader, IDC also cites a recent total cost of ownership study for HR BPO conducted by Sourcing Analytics, Inc. and referenced below. The study demonstrates that outsourcing payroll to ADP in a BPO model not only lowers costs of payroll administration, but also drives change throughout the organization, resulting in lower costs for HR transaction processing, time reporting, and management.
The annual IDC MarketScape: Worldwide HR BPO 2012 Vendor Analysistargets the 1,000+ employee marketplace for multi-process HR BPO solutions including payroll services, HR solutions, employee benefits administration, RPO, learning and/or compensation management. The evaluation of vendors is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short and long term.
"The new IDC MarketScape report is a tremendous validation of ADP's ability to deliver comprehensive HR BPO capabilities on behalf of clients around the world," said Regina Lee, Division President, ADP. "Our relentless focus on client success is evident in the depth and breadth of our innovative HR BPO solutions that help ADP clients drive true business transformation."
A recent study conducted by Sourcing Analytics, Inc., titled The Hidden Benefits of Human Resource Business Process Outsourcing, determined that outsourcing to ADP in a BPO model not only lowers a client's cost of payroll administration, but by driving change throughout the organization, also reduces the overall costs of HR transactional processing, management and time and attendance reporting by as much as 40 percent. Sourcing Analytics, Inc. surveyed ADP's largest US-based HR BPO clients (each respondent with over 1000 employees) on their experiences in outsourcing business processes including payroll, time and attendance, workforce administration and health and welfare benefits administration to ADP.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.