The outstanding transactions from October 29 through November 10 that were delayed in being posted to certain customer accounts due to the aftermath of Hurricane Sandy have been posted.
We expect customers will continue to have questions and comments over the next several days regarding these transactions. Rockville Bank is ready and prepared to answer those questions.
This situation occurred because Hurricane Sandy impacted the operations center of the data processing vendor we use, which is located in Lyndhurst, New Jersey. Therefore, certain transactions made by certain Rockville Bank customers were delayed in being posted to their accounts.
Rockville Bank is very sorry for any disruption this caused our customers. We can't thank our customers enough for their patience and understanding and for continuing to make Rockville Bank their Bank.
Our top priority is to always provide superior customer service. Rockville Bank employees, led by our operations team, worked tirelessly around the clock to resolve this issue and address our customers' questions and concerns.
The following action items implemented by Rockville Bank over the past couple of weeks are still in effect:
We encourage customers to call our Contact Center between 8:00 am 7:00 pm during the week or 8:30 am to 12:30 pm on Saturdays to speak with a Rockville Bank representative who can effectively address your concerns. Our Contact Center can be reached by calling 860-291-3600 or toll-free at 1-800-871-1859.
Any Rockville Bank customer - whether or not the customer was impacted by this situation with our vendor - who committed an overdraft in their account during this timeframe will not be charged a Non-sufficient Funds (NSF) fee. If they have already been charged this fee, the customer will be rebated by Rockville Bank for that NSF charge.
Customers who made certain transactions between October 27 and October 29 will not see that transaction in their October statement. Instead, the transaction will appear in the November statement from Rockville Bank. We apologize for this inconvenience.
Again, outstanding transactions from October 29 through November 10 that were delayed in being posted to certain customer accounts due to the aftermath of Hurricane Sandy have been posted. We are sorry for this disruption and we will continue to provide updates when appropriate.
In the meantime, please feel free to call our Contact Center or visit a local Rockville Bank branch for further information.