Life Care Center of Ritzville Wins National Customer
Published by Life Care Centers of America at
lcca.com, October 8, 2012
Life Care Center of Ritzville, Wash., recently received
My InnerView's 2012 Excellence in Action award from the
National Research Corporation.
The award recognizes superior customer service as
demonstrated by satisfaction surveys My InnerView
distributes to customers of nursing homes around the
country. Winners are providers that performed in the top
10 percent of nursing homes surveyed in 2011.
"These skilled nursing award recipients were first
recognized by their own residents and employees through
excellent satisfaction survey results, said Susan
Henricks, president and CEO of the National Research
Corporation. "We salute our clients for taking the
initiative to measure quality.
Last year, 100 percent of those who returned surveys
listed their overall satisfaction with Life Care Center
of Ritzville as "good or "excellent. The same percentage
also said they would recommend the facility to others.
The facility scored higher than its peers in every area.
It scored 100 percent in these specific areas:
Security of personal belongings
Meaningfulness of activities
Choices/preferences offered to residents
Commitment to family updates
Respect for privacy
Care and concern of staff
Respectfulness of staff
"This is a prestigious honor for Life Care Center of
Ritzville because customer service is what our business
is all about, said Beecher Hunter, president of the
facility's parent company, Life Care Centers of America.
"We are proud of the dedication of our staff members who
daily demonstrate their professional skills in the care
of our residents, and the compassion that motivates them.
It is obvious from these survey results that good
communication with residents and their families is a key
to the success of our mission.