LANSING, Mich., Oct. 23, 2012 - Neogen Corporation has
introduced an innovative preventative maintenance and service
program designed to make it even easier to use Neogen's test
kits and lab instruments.
Neogen's new NeoCare program will help ensure uptime and
trouble-free testing for Neogen's ANSR™ pathogen
detection system and Soleris® spoilage detection
system. NeoCare service will include LabLive, a feature that
provides a direct lab-to-lab audio and visual connection
between Neogen's technical support experts and customers.
"Our years of working with the food industry to help produce
the safest and highest quality products have shown us that
quality control personnel are often too busy to perform the
necessary routine maintenance on quality test systems. Their
time is focused on the quality of their products," said
Neogen's Joe Heinzelmann. "NeoCare is a total package that
helps make our products easier to use, and can completely
eliminate the time company personnel would otherwise spend on
performing routine maintenance on our test systems. Our
LabLive feature is a great example of how video conferencing
technology can be used to certify technicians and
troubleshoot equipment can save time and money."
NeoCare includes the support and maintenance of Neogen's test
systems, including Soleris and ANSR equipment, and LabLive is
included with all new Soleris and ANSR systems. The LabLive
kit includes a portable webcam that customers can use to
demonstrate proficiency for certification, learn new assay
techniques, and troubleshoot.
"With LabLive, it's like we're right there in the lab with
them. We'll be able to see what they're doing, and they can
actually watch us perform the assay. It provides a much more
personal and interactive experience," said Neogen's Tony
Lupo. "This program eliminates the need for our customers to
take the time to accommodate an on-site visit from us. It
gives our customers the freedom and flexibility to squeeze in
a training session on short notice, and not rely on often
difficult arrangements necessary to conduct in-person
training. We certainly remain willing to visit our customers,
but this service can greatly augment that on-site
Neogen's ANSR foodborne pathogen technology uses an
innovative isothermal DNA or RNA amplification process to
amplify DNA or RNA to detectable levels and fluorescent
molecular beacon technology for detection of the pathogen
target. The new technology detects Salmonella and Listeria in
food and environmental samples after as little as 10 minutes
of reaction time.
The Soleris system is a rapid optical system for the
detection of spoilage microorganisms, such as yeast and mold,
based on an innovative application of classical microbiology.
The assay measures microbial growth by monitoring biochemical
reactions that generate a color change in the media as
microorganisms grow. The sensitivity of the system allows
detection in a fraction of the time needed for traditional
methods, with less labor and handling time.
Neogen Corporation (Nasdaq: NEOG) develops and markets
products dedicated to food and animal safety. The company's
Food Safety Division markets diagnostic test kits to detect
foodborne bacteria, natural toxins, genetic modifications,
food allergens, drug residues, plant diseases, and sanitation
concerns, and dehydrated culture media.