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02/12/2013 | Press release
distributed by noodls on 02/12/2013 10:08
BURLINGTON, Mass., - February 12, 2013 - Nuance Communications, Inc., today announced that it has been named a finalist in the seventh annual Stevie® Awards for Sales and Customer Service Technology Partner of the Year. Nuance is one of only a handful of finalists from more than 1100 companies nominated, and was recognized for Nina Mobile, the intelligent virtual assistant that is transforming the way enterprises can deliver mobile customer service.
Launched in August 2012, Nina Mobile is a cloud-based virtual assistant platform that provides enterprise organizations with the ability to add virtual assistant capabilities to existing Apple iOS and Google Android mobile applications. Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it. Companies such as USAA, the leading insurance and financial services provider to U.S. military members and their families, are using Nina to enable speech-based and human-like interactions with the mobile app, greatly enhancing the self-service experience for their customers.
"We are honored to be selected as a finalist in the Customer Service Solutions Technology Partner category in this year's Stevie Awards," said Robert Weideman, executive vice president and general manager for the Nuance Enterprise Division. "This latest accolade underscores the growing consumer demand for intelligent, conversational self-service solutions such as Nina in today's automated customer service environments. It also validates Nuance's leadership position in delivering compelling customer experiences around the globe."
This year's Stevie finalists were determined by preliminary judges comprised of 120 professional experts worldwide. More than 100 members of several specialized judging committees will determine the Stevie Award winners from among the finalists and results will be announced during a gala banquet on Monday, February 25, 2013, at the Paris Hotel in Las Vegas, Nevada.
"Many of our preliminary judges have commented about the high quality of the entries the competition received this year," said Michael Gallagher, president and founder of the Stevie Awards. "Our final judges will have a challenging but rewarding task to determine the Gold, Silver and Bronze placements."
Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at http://stevieawards.com/sales. For more information about Nina, go to http://nuance.com/meet-nina.
Stevie Awards are conferred in four programs: American Business Awards, International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://stevieawards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.
Nuance Communications is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit http://nuance.com.
Trademark reference: Nuance, and the Nuance logo, are trademarks, registered trademarks or brands of Nuance Communications Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners.