ATTENTION ALL ROCKVILLE BANK CUSTOMERS Progress Report Regarding Customer Transactions Thursday, November 15, 2012 - November 15, 2012

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As of Thursday, November 15, outstanding transactions from October 29 through November 10 that were delayed in being posted to certain customer accounts due to the aftermath of Hurricane Sandy have been posted.

We expect customers will continue to have questions and comments over the next several days regarding these transactions. Rockville Bank is ready and prepared to answer those questions.

This situation occurred because Hurricane Sandy impacted the operations center of the data processing vendor we use, which is located in Lyndhurst, New Jersey. Therefore, certain transactions made by certain Rockville Bank customers were delayed in being posted to their accounts.

All of us at Rockville Bank apologize for any disruption this caused our customers. This was a situation that occurred beyond our control due to this natural disaster. We can't thank our customers enough for their patience and understanding and for continuing to make Rockville Bank their Bank.

Our top priority is to always provide superior customer service. Rockville Bank employees and our top operations team worked tirelessly around the clock and closely with our customers to address their questions and concerns regarding this matter. And we will continue to do so.

Therefore, the following action items are still in effect at Rockville Bank:

1. We've extended the hours of operation in our Contact Center by two hours from November 12 through November 16. Customers can call our Contact Center between 8:00 am to 9:00 pmduring those days to speak to a Rockville Bank representative who can effectively answer their questions and concerns regarding this matter. Please do not hesitate to call our Contact Center at 860-291-3600 or toll-free at 1-800-871-1859.
   
2. Any Rockville Bank customer - whether or not the customer was impacted by this situation with our vendor - who committed an overdraft in their account during this timeframe will not be charged a Non-sufficient Funds (NSF) fee. If they have already been charged this fee, the customer will be rebated by Rockville Bank for that NSF charge.
   
3. Customers who made certain transactions between October 27 and October 29 will not see that transaction in their October statement. Instead, the transaction will appear in the November statement from Rockville Bank. We apologize for this inconvenience.
   
4. Customers who made certain transactions between October 27 and October 29 will not see that transaction in their October statement. Instead, the transaction will appear in the November statement from Rockville Bank. We apologize for this inconvenience.

We want our customers to know the Rockville Bank Team put them first and continue to work very hard in resolving this issue.

Again, outstanding transactions from October 29 through November 10 that were delayed in being posted to certain customer accounts due to the aftermath of Hurricane Sandy have been posted. We expect many questions to follow but we are here to assist our customers.

We will continue to provide updates as they become available.

In the meantime, we apologize again for this disruption. We are here to assist our customers so please do not hesitate to call our Contact Center during its extended hours or visit a local Rockville Bank branch.