FastReset Uses Secure Voiceprints to Automate One of the Highest Volume Requests to IT Help Desks
BURLINGTON, Mass., - March 12, 2013 - Nuance Communications, Inc., today announced today announced FastReset™, a password reset solution based on Nuance's industry leading voice biometric technology. Nuance FastReset allows employees to quickly and easily reset their own passwords simply by speaking - eliminating the need to engage IT resources for assistance. For an enterprise this means reduced employee frustration and increased worker productivity, along with a significant reduction in IT help desk requests.
Studies show that 20-30% of IT help desk calls are related to password reset issues, making this a key pain point for IT departments in enterprises of all sizes. Today, if employees forget or need to change a password, traditional reset solutions require users to answer previously selected security questions such as "Where did you go to high-school?" or "Who is your favorite actor?" Question-based security is highly vulnerable to hacking via public information sources, and has high error rates caused by users forgetting which answer they previously set in the system.
With FastReset, employees use a phone or mobile phone to enroll their voiceprint, a process that takes less than a minute. When the employee needs to reset their password, they can use the Microsoft® Windows login screen or call the automated system to speak a prompted phrase, such as "My voice is my password." With a successful match of their voiceprint, their password is reset.
"We needed a streamlined solution for employee password reset that worked effectively and that employees would adopt - and FastReset with voice biometrics delivers that," said Don Westermann, chief technology officer, Eastern Bank. "For the employee, FastReset eliminates the frustration of forgotten passwords and security questions, which we've all experienced. And for the organization it cuts costs by automating the process, allowing the help desk team to focus on more complex call types. It's really a win-win for all of us."
The Nuance voice biometrics technology included in FastReset leads the industry, with over 27 million voiceprints deployed, representing an estimated 80% of the commercial market. (1) FastReset can completely replace question-based processes, or can be used with question systems to enable multifactor authentication for very high security environments. FastReset has out-of-the-box integration with Microsoft Active Directory and Credential Provider, and works within an organization's existing telephony infrastructure. FastReset includes robust administration tools for promoting and enforcing user voiceprint enrollments. Users can access the automated system via the standard Microsoft Windows login screen using built-in or external microphones, or by calling the automated system from any phone or mobile phone.
FastReset is available now from Nuance and its worldwide network of partners. For more information about FastReset, please go here.
About Nuance Communications, Inc
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.
Trademark reference: Nuance, and the Nuance logo are trademarks, registered trademarks or brands of Nuance Communications, Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners.
Opus Research: Research Report: Voice Biometrics Vendor Survey and "IntelliView" 2012, October 29, 2012