Hooper Care Center received My InnerView's Excellence in Action awards from the National Research Corporation. This honor recognizes skilled nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident, family or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
The Excellence in Action awards are presented to National Research clients who use My InnerView products. Qualifying nursing homes (more than 5,000) must have completed a customer or workforce satisfaction survey in 2011.
Winners also must achieve a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question "What is your recommendation of this facility as a place to live? in terms of the percentage of respondents rating the facility as "excellent.