Point of Care app brings benefits of healthcare leader rounding to the forefront
Lincoln, Nebraska, March 6, 2013 - National Research Corporation is proud to announce the launch of Point of Care, a mobile app and web-based reporting tool that maximizes the benefits of a leader rounding program, elevating accountability and transparency improvement opportunities for hospitals and supporting a patient-centered culture. Point of Care helps healthcare leaders "walk the walk" and "talk the talk" when it comes to patient-centered leader rounding.
Among the numerous benefits to clinical and executive leaders, Point of Care directs healthcare leaders to patients' rooms who are in need of rounding, prompts to ask key behavioral questions related to the patient experience, outputs data and reporting in real-time, and pushes service alerts to specific departments to help resolve patient issues. Unlike other web-based solutions, rounding can be done with or without a wireless connection. The app is available on all standard Apple® and Android™ devices, including the iPad®, iPhone®, and iPod®.
Jennifer Volland, Vice President of Program Development for Patient Outreach Programs at National Research, has played an integral role in the development of Point of Care and said the simplicity and quickness of the solution makes it incredibly desirable for healthcare executives.
"Executives face demanding schedules every day and creating effective and successful leader rounding programs at the organizational level just isn't happening," Volland said. "Now, these leaders have the opportunity to almost instantly make a difference in their organizations and put the patients first, without intense labor or complicated processes."
Additionally, Point of Care identifies employees who are making the lives of patients happier by providing leaders the transparency to recognize positive employee behavior and enhance the workplace environment.
Susan L. Henricks, Chief Operating Officer at National Research, said the healthcare world is changing fast and that it's imperative healthcare leaders stay ahead of the game.
"Now more than ever, HCAHPS reimbursements and the power of social media are requiring organizations to foster a patient-centered reputation," Henricks said. "We are thrilled to be able to support that environment by making leader rounding truly come alive in a mobile computing platform."
For more than 30 years, National Research Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care. Today the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. National Research's healthcare analytics products and solutions identify a path to better quality outcomes and patient experiences for home health agencies.
Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.